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Home Page F.A.Q. for Cigars

Cigars FAQ

Why are our prices the lowest on the Internet?

Because we are retailers offering no tax and our principal business is to buy large volume merchandise at the best price, so that we can offer the best and the lowest price in the market and online. Likewise, our philosophy consists in offering our customers our best prices unlike other competitors who charge excessive amounts and take advantage of the difficulty of finding authentic cigars in the Off-line market.

Where do you get your cigars?

Our cigars are obtained from the authorized wholesalers and distributors of the leading world manufacturers of tobacco products. We have a considerable experience in the cigar business and stand behind our product with a 100% guarantee of authenticity. We demand from our suppliers the absolutely best quality and do not hesitate to return cigars to the distributor if we feel they are not of the very best standard.

How can I be sure that you sell 'authentic' cigars?

In the first place because only markets Cigars and in the second place because our refund policy ensures that you will get your money back immediately if you are not 100% satisfied with your purchase. Completely guaranteed; you only have to send us back the original box.

What payment methods do you accept?

You can make a purchase in our store using VISA CREDIT/DEBIT CARDS and E-CHECKS. Payments through both methods are processed on-line. It usually takes not more than 2 days for credit cards processing operations and about 5-7 days for e-checks. When orders are accepted and processed customers receive notifications sent automatically with their order details. Payment options provided on our web site are safe and secure. All account information is kept strictly confidential in our processing company's data base. For any further inquiries regarding your purchase, you may contact us at

How can I return the parcel?

If you are not satisfied with the quality of the delivered products or consider the package contents inappropriate, you may return the parcel back to us, without making any alterations to its inner or outer parts. It may take from 20 to 40 days for our company to receive the returned goods. As soon as we get the parcel/s back, we'll issue you a refund covering the cost of the cigars only or a full refund, depending upon each individual case. You are due to receive a notification from our Customer Support right away, informing you about this.

Do you have a Refund Policy?

Yes, we have. Our company always fulfills its obligations and assumes full level of liability for a purchase made in our store. You can apply to our Refund Policy in the following cases:

  1. full refund - if order isn't shipped due to some technical problems or is lost/stolen in delivery;
  2. partial refund covering the cost of goods when parcel is returned to sender not by company's fault (i.e. incorrect shipping information filled in while having submitted the order, package is sent back as unclaimed by the addressee);
  3. partial refund covering half of the cost of the products when a customer is unsatisfied with the quality of the goods.
    All refund requests are satisfied within 2 working days after clients raise such claims.
  4. partial refund for the order less shipping fees when it is refused and sent back to the sender on the account of the taxes.

Where do you ship to?

We ship worldwide.

Do you guarantee delivery?

We ship everywhere. Tobacco related laws differ from a country to another. The client takes on his responsibility the introduction of the cigars to his country. We guarantee your satisfaction with our services. We promise to deliver high quality products, cigars or accessories, provide reliable shipping and exceptional service.

What happens if I am not satisfied with the cigars you sent me?

If you are not completely satisfied with our products and if the cigars do not meet clients' requirements you can ship them back within 8 days of receipt in its packaging for an immediate and full refund or exchange. You must return at least 95% cigars you have ordered.

How long will it take before I receive my order?

We do not charge your credit card automatically when you place your order. You will be billed only after acceptance of your order by our sales team and validation of your billing information, IP address, ISP information from our billing company. Usually delivery takes up to 8 working days after the date of order approval letter. Some time it takes 2 - 4 working days more.

Will I have to pay duty or import tax on the cigars I order?

As long as the quantities you import are for your personal use no taxes will be applicable. Orders of 2 boxes (50 cigars) usually go through without any problem. The shipment is labeled: "Not For Sale, For personal use only". If you are asked to pay taxes you may refuse to receive the parcel. When the parcel arrives back to us we will issue a full refund for your order.

Will my order arrive in optimum conditions?

Our greatest worry is for our customers to be completely satisfied with their purchase. Our cigars are perfectly stored and conserved in our industrial caves at a temperature of 10? centigrade [50? Fahrenheit] and a 68% humidity. We handle them carefully and package them ingeniously, by vacuum sealing the boxes, which enables the cigars to maintain the freshness of a recently handcrafted cigar.

How should I store my cigars?

If you do not have a humidor we suggest you buy one. It is very important to store your cigars in a way which will prevent them from dying out. A humidor is specially designed to keep cigars fresh enough to be a great smoke but not humid enough that they begin to mold or degrade. One can store them without a humidor, but they will dry out quickly and can not be dehydrated. It is commonly understood that a cigar that has dried out is not as good as a fresh one.

Why should I buy my cigars in

Because :
  1. We offer the BEST prices
  2. We try to offer our customer the BEST service every day
  3. Our products are of the BEST quality and, above all, because they are 'authentic cigars'
  4. You will continually receive promotional offers and products at a discount that only may offer
  5. In addition to being your cigar suppliers, we want to be your friend.

Why does email sent to me not arrive?

Dear users of AOL e-mails!
You might not be getting our Customer Support e-mails due to some reasons (you blocked our e-mail address/it is tagged as a junk mail or it is in your spam folder/ AOL is blocking your correspondent's provider from sending mail due to complaints of abuse). Such problems affect our service because our communication can be blocked and we are not able to get in touch with you regarding your purchases. Therefore, please make sure our messages get through. Whether you have any problems with mail being delivered, we kindly advise you to follow the links listed below for further assistance:
For more help you may contact Customer support.