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Home Page Terms & Conditions

Terms and Conditions

Quality

The quality of the product is to a high standard, we cannot be held responsible for variation in quality from the manufactures. All products sold by www.cigartrade.net are european specification unless otherwise stated.

Guarantee

We want you to be totally satisfied with anything you order from us. In the case of non receipt and/or damage to the goods www.cigartrade.net will not authorise any refunds until a full investigation has taken place. We are unable to complete these actions until a period of 30 days has passed due to the post offices tracking procedure. All orders should also be insured by your credit card provider.

Chargeback Policy

Taking into account the fact that our cigars are shipped from Europe, we would like to warn you about possible delays. We kindly ask you to get in touch with us immediately whatever problems might occur and not to cancel transactions by filing disputes with your credit card company. If there is any kind of problem we will always seek a solution resulting in either a refund or a replacement of your order.

It's worth mentioning that such unjustified measures force us to refuse future purchases from customers attempting or threatening to do so. If you place an order in our store you agree on our established policy and rules and should you have any troubles you are obliged to inform us primarily. Otherwise, disputes will be contested.

We always try to do our best to make our customers satisfied and their understanding and cooperation are deeply appreciated.

Return Policy

If you are not satisfied with the quality of the delivered products or consider the package contents inappropriate, you may return the parcel back to us, without making any alterations to its inner or outer parts. It may take from 20 to 40 days for our company to receive the returned goods. As soon as we get the parcel/s back, we'll issue you a refund covering the cost of the cigars only or a full refund, depending upon each individual case. You are due to receive a notification from our Customer Support right away, informing you about this.

Refund Policy

Our company always fulfills its obligations and assumes full level of liability for a purchase made in our store. You can apply to our Refund Policy in the following cases:

  1. full refund - if order isn't shipped due to some technical problems or is lost/stolen in delivery;
  2. partial refund covering the cost of goods when parcel is returned to sender not by company's fault (i.e. incorrect shipping information filled in while having submitted the order, package is sent back as unclaimed by the addressee);
  3. partial refund covering half of the cost of the products when a customer is unsatisfied with the quality of the goods.
    All refund requests are satisfied within 2 working days after clients raise such claims.
  4. partial refund for the order less shipping fees when it is refused and sent back to the sender on the account of the taxes.

Acceptance

On confirmation of placing the order the client is accepting to be bound by our Terms and Conditions as stated above.

Age

You must be above the age limit to allow you to smoke in the country you live.

Delivery

All orders will be dispatched within 48 hours upon transaction submission.

Prohibited

The tobacco products sold on this site are intended only for personal use and not for resale. The resale of any cigars or tobacco purchased at cigartrade.net is prohibited by law.